We're here to help you
Saura Health customer service is available to you in two ways:
The fastest way to get help! You can chat with our customer support directly in the Saura app. Chat service is available 24/7 and we respond to messages as quickly as possible.
Open the app and tap the chat icon to start a conversation. You can ask us anything about the app, dietary recommendations, home tests, or orders.
You can also contact us via email:
📧 Email: asiakaspalvelu@saura.health
We aim to respond to emails within one business day. For urgent matters, we recommend using the in-app chat feature.
Scan the QR code included with your kit in the app. You'll find the scanner in the "Tests" tab.
You can cancel your subscription by contacting our customer service via chat or email.
Test results are typically ready within 2-3 business days after the sample arrives at the laboratory. You'll receive a notification in the app as soon as results are available.
Yes! You can update your dietary information and allergies in the app's "Profile" section at any time.
Get the fastest response by using the in-app chat feature. Our customer service representatives are ready to help you with all Saura-related questions.