Effective October 17, 2025 · Last updated October 18, 2026
These general terms apply to all contracts under which Saura Health Oy (hereinafter "service provider") offers products and services to consumers and/or businesses ("customer"). Services cover all products and services sold by Saura, including the mobile application, web service and subscription services.
Unless otherwise agreed in writing, the contract is formed when the customer places an order from the service provider's online store, uses any of Saura's services, or in the case of business customers, when the service provider accepts an order made by the business customer via email.
Services are ordered through the purchase channels currently available. The customer must review and accept the current terms before ordering.
The Saura app and consumer account are intended for people aged 13 or older, matching the minimum age for consenting to information society services under section 5 of the Finnish Data Protection Act. We do not knowingly permit children under 13 to create or use a Saura account, and we do not offer an under-13 guardian-consent flow. Personalised nutrition targets — including calorie and macronutrient goals — are available only to users aged 16 or older, because they are derived from an adult energy-expenditure model that is not appropriate for children. Meal logging and nutrition estimates are available to all eligible users. The service does not require Finnish online banking credentials or legal adulthood. Separate products may have additional requirements shown at purchase.
If the customer suspects illness, they should contact a doctor. Saura does not provide medical advice or treatment.
Current price lists apply to products and services. Available payment methods are shown at purchase.
Saura Health offers paid subscription services that renew automatically. Subscriptions can be purchased through the mobile application (App Store for iOS or Google Play for Android) or through the web service.
Detailed subscription terms, including pricing, subscription period duration, renewal terms, and cancellation instructions, are clearly presented before making a purchase. Subscriptions purchased through app stores are also subject to the App Store or Google Play general terms and conditions.
Subscription management and cancellation are handled according to the purchase method used (App Store settings, Google Play settings, or web service account management). Detailed cancellation instructions can be found in the service and, if applicable, in the app store guidelines.
Consumer customers have the right under consumer protection law to cancel an order within 14 days of receiving the order.
If the product does not match the order, the customer must notify the service provider of the error and any claims within 14 days at the latest by email or by calling customer service.
The service provider is not responsible for delays or other breaches of obligations caused by reasons beyond the service provider's control, such as strikes, fires, or public authority measures.
The service provider's liability is limited to the price paid for the service. Indirect damages are not compensated.